Refunds & Comfort Exchanges
– There are no refunds on delivered beds or Special Ordered sleep systems. Exchanges or store credit only.
– Exchanges are good for ONE exchange from the original purchase and does not include any money back should your new selection cost less. If your new selection cost more, you simply pay the difference.
– We offer a 30 day trial on select models*, some mattress set comes with a manufacturer trial policies ranging anywhere from 90-120 days.
– There are no refunds or exchanges on power adjustable bases.
– Re-delivery fee apply if delivery service is needed for exchanges. Please note, as stated on manufactories warranties, all costs incurred in servicing warranty issues, and comfort exchanges are the responsibility of the consumer.
Special Orders and Layaways
– Special orders must be paid in full at the time of purchase. We cannot guarantee a delivery date or time on special orders. Special orders can take anywhere from 4-6 weeks to get in stock, not including holidays. There are no refunds on Special orders.
– Layaways require a 20% down payment (non-refunable), and a maximum of 90 days. If a layaway goes 6 months with a payment, the ticket will be voided, the money will not be refunded, and the item will go back in stock.
“Closeout” Mattress Sets
– Our closeout mattress sets save you thousands of dollars and allow everyday people to afford to sleep in luxury! By closeout, we mean that the mattress may have been a factory overstock, have slight imperfections in the sewing or stitching, a floor model closeout, clearance beds, scuffed during shipping and handling, etc. All of our closeout mattresses are structurally perfect with no defects, but DO NOT come with a manufacturers’ warranty. You will use your new mattress as you would one you bought for a much higher price, but sleep even better on one of ours knowing how much money you saved!
*see store for more details.